Being able to contact your shared hosting supplier whenever you have any sort of questions or experience any problems is really important and how fast they will reply and react is essential, in particular when your site is business-oriented, as more downtime can often mean losing potential clients. The support solutions are also a quick way to recognize genuine suppliers from resellers. The second typically answer just to e-mails or support tickets and you'll need to wait for a day or maybe more to get a response. In case your problem needs several replies, you may end up losing several days to get a simple problem resolved. Using the services of a genuine and reputable hosting supplier, you'll be in a position to get in touch with the support team anytime and receive a quick response no matter what the issue or the question is - pre-sales, customer or tech one.
24/7 Customer Support in Shared Hosting
We supply 24/7 billing, customer and tech support for our Linux shared hosting service
. Even if you aren't our customer yet and you have questions, we will give you a hand promptly and give you the necessary information, in order to give you a choice to make an informed decision when you get a new website hosting account. We are available at any moment, including holidays and weekends, and we offer multiple options for communication to contact us - live chat, phone, e-mail messages and support tickets. For your benefit, we have a couple of telephone numbers worldwide, thus you can call the one which is closer to you. The maximum response time for your e-mail messages and the tickets is one hour. The actual response time is around 15-20 minutes, so you can forget about waiting for days to receive support for any task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Servers
All semi-dedicated service
that we provide feature 24/7 customer and technical support, therefore regardless of what problem you experience, you're able to get in touch with us and we will help you at once. The guaranteed response time for any e-mail message or ticket that you open from your Hepsia hosting Control Panel is only 1 hour; typically the response time hardly ever exceeds 20 min. We also offer phone support with multiple local numbers around the globe and a live chat, so you'll be able to contact us and find additional info about our solutions even if you don't have an account yet. We're able to assist you with any question or a difficulty you may have - payment methods, package features, email setup, hosting account settings, and many others. If you use our services, you will not ever experience a scenario where you have to wait for a day or two to get an issue resolved like you will have to do with a number of other suppliers.
24/7 Customer Support in VPS Servers
When using our VPS servers
, you will never need to wait for more than an hour to receive support for any kind of situation that you may encounter with the server or the software which comes pre-installed with it. We warrant this short answer time for all tickets that you open through your billing Control Panel or e-mail messages that you send to our technical support team. In addition, we have local telephone numbers in a number of countries worldwide plus a live chat service where we'll assist you with billing, pre-sales and general questions. Customer and technical support is available 24/7/365 via the various means of communication, so whatever your question or issue is, there will always be somebody to help you out quickly. In case you need assistance with third-party software, which you cannot set up or which gives you problems, you're able to take advantage of the Managed Services upgrade package that we provide for all of the VPS plans.
24/7 Customer Support in Dedicated Servers
All the dedicated server
packages that we supply include 24/7 support via different means of communication and with a 1-hour max response time guarantee. In case you want to find out more about the plans or you have some general or billing questions, you'll be able to phone one of the local numbers we have worldwide or you could use our live chat service and speak to a live representative. For entirely tech difficulties that require assistance from a technical support person or an administrator, you'll be able to open a support ticket from your billing Control Panel or you can send an e-mail message, because these channels are more appropriate to keep track of a particular matter. The reply time for them rarely surpasses half an hour, so you can forget all about having to wait for an entire day so as to receive support. Our support service is available for any server-related matters, including the pre-installed software. In the event that you need support for third-party apps, you may consider acquiring the Managed Services upgrade that we offer for all of the packages.