If you have bought a hosting package and you’ve got some questions with regard to a given feature/function, or in case you have encountered a certain challenge and you need support, you should be able to touch base with the respective client service staff. All hosting companies deploy a ticketing system no matter if they offer other ways of contacting them aside from it or not, because of the fact that the most efficient way to solve a problem most often is to open a ticket. This type of communication renders the responses sent by both parties simple to track and permits the help desk support team members to escalate the issue in the event that, for example, an administrator must intervene. In the general case, the ticketing system is not directly connected to the hosting space and is part of the billing account, so you will have to have no less than two separate accounts to get in touch with the customer service staff and to actually manage the hosting space. Incessantly switching from one account to another may often be a burden, not to mention the fact that it takes lots of time for the vast majority of hosting providers to process ticket requests.
Integrated Ticketing System in Shared Hosting
With a shared hosting from us, you will never have to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can quickly access any trouble ticket whilst you’re browsing your website files or tweaking various account settings. The ticketing system is being monitored 24-7 by our help desk staff representatives and the response time is maximum 1 hour, but it rarely takes more than 20 minutes to get support. Unlike some web hosting companies, we do not charge more for using the ticketing system, so you can get in touch with us as often as you like and ask for info in regards to any billing or technical problem. Plus, you can see a collection of articles, which will help you handle the most commonly faced challenges on your own.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we use is integrated into the Hepsia Control Panel, which we have created for our semi-dedicated service, so you won’t require another platform to get in touch with our client support team – you can do it on the spot as soon as you run into a problem. Opening a new ticket takes several mouse clicks and tracking down an older one is just as simple. With our clever search filter, you can swiftly find any ticket that you have posted in the past. You can open a ticket at any particular moment as our technical support engineers are available 24-7-365 and reply in less than 60 minutes, even though it rarely takes that much to receive help. With Hepsia, you will have everything in one single place and you can forget about having to use 2 or more platforms to fix a simple issue.