A live chat is one of the channels of communication provided by some hosting companies as a part of their support service. Depending on the company, the chat is used for billing, pre-sales and/or technical support. This method of contact is faster than a support ticket and it will make it less likely to misspell or misunderstand a word in comparison to a call with an agent. In addition, if the problem that you have needs some time to be investigated and dealt with, you can do something else meanwhile instead of just waiting, as you'd have to do when you call. You can also employ a live chat assistance service totally free as long as you have Internet accessibility even if your web hosting supplier is located in another country and they don't have a local telephone number that you can call.
Live Chat Support in Shared Hosting
Along with the telephone and ticket support, we provide live chat support too. You are able to contact us every single day, which includes weekends and holidays, and we will give you more information about the Linux shared hosting service that we offer in case you are not among our customers yet, or about basic and billing questions when you already have a user profile. Though for strictly tech issues you have to open a trouble ticket to the technical support, since such matters will require extra time to be resolved, you may still contact us through our live chat for some tech info. For instance, we are able to help you set up an email address in your e-mail client or troubleshoot multiple issues, saving you a lot of time. Even when our telephone lines are already off for the day, you'll be able to speak with a live person.
Live Chat Support in Semi-dedicated Servers
We offer live chat support as a part of our services, therefore when you have any kind of questions concerning our semi-dedicated service, you're able to speak with our customer care team at any moment regardless if you've already purchased an account or not. Generally, the chat service is intended for pre-sales, billing and basic questions and difficulties, but we're able to assist you with various technical questions too. We will help you pick the ideal package for your websites if you don't have an account yet, we can answer any billing questions or issues you could have or we can assist you with installing your new e-mail address on your PC or smart phone - all the abovementioned will be done timely as our live chat service is accessible all day, every single day. Every time you require support, you'll be able to speak to a representative and save a long time.