If you’ve ever got any queries associated with your hosting package or you encounter a problem with your websites, you’ll need to get in touch with the respective hosting provider’s client support team. It may not make a difference how promptly they’ll answer when you have a general question, but an issue like a blundered app update, for instance, may result in your site becoming broken or unreachable on the web. And the longer you have to wait for the support team to lend you a helping hand, the longer the website will be out of order. If you offer services or goods online, any outage will affect your website in a harmful way and you may lose current or prospective clients. Lots of web hosting providers, especially resellers, handle e-mails and trouble tickets within twenty four hours, but in the online space that is way too long, since visitors will scarcely ever come back to a site that isn’t working correctly over long stretches of time.
One-Hour Response Guarantee in Shared Hosting
With a shared hosting from us, you can forget about waiting around for hours and hours on end, or even one whole day, to obtain a response to a customer support ticket or an email. Regardless of when you get in touch with us, we’ll respond to you within less than 1 hour with any pre-sales or technical queries that you might have. In reality, our actual response time hardly ever exceeds 20 to 30 minutes. As we are available to you 24-7-365, you will always get support in a well-timed fashion and we understand just how vital that is in the electronic age. Soon after you contact us, we will respond to your inquiries. If you chance upon any technical complication, we’ll cope with it for you, or we will provide you with all the necessary information in case there’s something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
Due to the fact that we understand precisely how crucial it is to obtain timely support, we guarantee that you will never need to wait for more than 60 minutes to receive an answer to any support ticket that you open from your semi-dedicated server Control Panel. In reality, you will rarely have to wait around for more than 20-30 minutes and this applies to any issue no matter what its nature is – technical, general or billing. Moreover, our technical and client support team is on duty 24 hours a day, which is the reason why even if you send a ticket during legal holidays, you’ll always get a lightning-fast response, which will contain the answer to an inquiry, the solution to a complication or the information necessary to resolve an issue yourself – in case there’s something that you have to do on your end. If you use our services, you’ll never need to spend an entire day waiting around for a response like you would with plenty of other providers.