In case you have ever had a shared hosting account in the past or you have dealt with any other kind of online service, you're probably well aware from your own experience that for certain things it is better to talk to a live person on the phone than to exchange support tickets or emails. If you'd like to know more about a specific service before you decide to order it or when something small-scale has to be made, for example, it is really much easier and a lot faster to get it done real-time. If you are able to speak with representatives over the phone, it is very likely that you're working with an actual hosting provider, not a reseller. The level of support that you will get on the phone varies between different suppliers - from common matters to dedicated tech support. Typically most of the suppliers supply pre-sales assistance and first level phone support, while more complex tech matters are resolved via e-mail and tickets.
Phone Support in Shared Hosting
In case you choose to use one of our Linux shared hosting service, you can contact our support team via phone for 14 hrs every day. We can help you select the best plan for your web sites as we think that it is better to discuss this kind of matters with a live person. If you already own an account, we can assist you with any sales/billing questions and general matters, even with some technical matters that do not involve a lot of time or escalation to a system administrator because it'll be more appropriate to open a ticket for time-consuming matters so as to have all the correspondence in one place. We have phone numbers in the United States of America, the United Kingdom and Australia, so you're able to call the one you prefer and talk with one of our representatives.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be certain that there is always somebody to help you when you have any queries about the semi-dedicated server packages that we supply. Whether you would like to learn more about our packages, you have a billing issue or some general issue, you can give us a call. Although some more technical matters may need a ticket in order to give some time to our tech support crew to investigate, we'll help you with various technical questions over the phone as well, saving you time and efforts. Since we have data centers on 3 continents - in the United states of America, the United Kingdom and Australia, we have local phone lines in these countries as well. In case you are in a different country, we have a global number where you can contact us.