Tech Support Channels
A Sixty–Minute Ticket Response Guarantee
All your assistance requests will be attended to in maximum one hour after the trouble ticket or email was received. If your case needs further assistance from a system administrator, we’ll forward the trouble ticket or the email to the person in charge, in a timely manner then leave a comment to let you know that more time will be needed for reaching the optimal solution. And if you order our Managed Services package, any of the server administration tasks included there will be performed whenever you wish.
A Top–Notch Customer Support Service
- We will be online for you 24–7 to answer any queries that you may have regarding our Online Control Panel or any of the applications that we have preinstalled on your behalf on the dedicated hosting server. If you also need assistance with server administration tasks, consider our Managed Services package, which includes backup hard disk storage space, weekly OS updates, server monitoring and restarting services, plus problem troubleshooting and software installation services.
An Intuitive Help Area
Our Online Control Panel is preinstalled for every dedicated server. Among its characteristics is a very time and effort–saving integrated knowledge base that will guide you step by step on how to use it. The majority of help articles also video versions which demonstrate all the tasks that you can carry out in a very illustrative way. You will find all the educational articles and the video tutorials in the top right corner of each section of the Online Control Panel.