Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • The Help Center section included in your Online Control Panel offers a selection of help articles and frequently asked questions. Aimed towards solving any common problem that you might possibly have, they are written by our support team of knowledgeable techs.

  • Top quality support service

  • Tutorial Video Clips

  • If you want to watch how an action is accomplished or how an issue is resolved, instead of just reading about it, check out our selection of how–to video tutorials. They address a lot of different issues and will help you quickly learn how to work with our Online Control Panel.

  • Intuitive help center

  • A Sixty–Minute Ticket Response Time Guarantee

  • All semi–dedicated servers are backed up by a round–the–clock tech support service and include a one–hour ticket response time guarantee. Our expert technicians will be available 24–7–365 and will remedy any problem that you could possibly encounter within maximum 1 hour after the customer support ticket submission. In the majority of cases, a response will be given to you in less than 20 minutes.