Support and Help Channels

  • 1 hour ticket response time
  • A 60 mins Ticket Answer Guarantee

  • Each ticket that you post to the tech help and support team will be handled in about 1 hour. The standard requests are going to be responded to right away. Yet, if the support question you have submitted requires assistance from a qualified technician, we’ll address the ticket to him and will let you know about the hold–off.

  • Top quality support service
  • Top–quality Technical Assist Service

  • We offer you 24/7 client support through a turbo–fast ticketing application built into your Control Panel. You’ll be able to contact us at any time about any of the programs that come pre–configured on the virtual server, such as the selected Linux distribution, the server management panel and our custom produced Online Control Panel.

  • Intuitive help center
  • An Intuitive Help Zone

  • In the Online Control Panel that comes 100% free with the virtual server, you can find an educative Help zone, containing everything you need to have knowledge of when monitoring your sites and software. We have introduced a range of how to content articles and video training that show the common site administration duties in an easy–to–understand fashion.